Top Box FAQ's
Who can order from Top Box?
Anyone can order, including people purchasing with EBT. Each person who buys a box helps expand the Top Box Louisiana community and is directly contributing to a building a more equitable and localized food system.
No sign up fees, enrollements or order minimums are required.
Do you only accept credit/debit?
Top Box is happy to accept credit, debit and EBT payment methods along with gift cards and discount codes. Top Box cannot accept cash or check for home delivery at this time.
How do I use my EBT/SNAP card to purchase groceries with Top Box Foods?
We accept EBT/SNAP on all purchases online or over the phone.
Simply add items to your cart, click your cart to check out, enter your delivery and contact information, then select “EBT” as the payment method to securely enter your payment details.
Are there delivery fees for EBT purchases?
No, Top Box Foods does not charge delivery fees on any Market order.
Can I use coupons or discounts with EBT online purchases?
Yes! Non-Market Match discounts can be used on all orders. Market Match is earned on any order placed with an EBT card. Market Match coupons can only be applied to orders containing produce.
How do I use Market Match?
If Market Match was earned on an order, a code will be added to your receipt and sent to your email the day after your delivery day. Please add email@example.com to your email contacts and save your receipts so that you can access your codes. This code can be entered into the “gift card or discount code” field at checkout on orders that include fresh fruits or vegetables. Multiple codes can be used on the same order. A code can only be used once, regardless of amount used. The best way to determine your final order total is to enter your codes and enter the checkout process with items you want. Your code will not be used up until you click “Pay Now.”
How do I know if an item is eligible for Market Match?
All items purchased using EBT dollars for delivery in Jefferson or Orleans Parish are eligible for earning Match. Match can only be spent on fresh fruits and vegetables in a future order. Click on items to see their description; eligible items will say “Market Match eligible.” The best way to determine your final order total is to enter your codes and enter the checkout process with items you want. Your code will not be used up until you click “Pay Now.”
What has changed about the EBT process?
Now you can enter your payment details at checkout as if it were a credit or debit card. EBT dollars will be withdrawn at time of purchase, just like a debit card. You no longer have to be present in order to pay for delivery with EBT; once you get the Onfleet text, respond to indicate if you’d like your order left at your door.
For those using Market Match, Match can now be earned on ANY item, but still must be spent on fresh fruits and vegetables. Match can no longer be applied instantly; you must use the code acquired through your receipt or email to discount a future purchase.
At this time, we do not have discounts available for Baton Rouge or other parishes. We are actively looking for sources of funding to continue offering other parishes a Match benefit.
What if I don’t want to use all my Match at once?
Each Match-eligible purchase will create a separate Match code. At this time, completing a purchase with a Match code, regardless of amount used, will cause the code to be redeemed in full. Please select your code that best matches your order total. You do not have to use codes immediately; large code amounts can be saved for large future orders. Your codes will not expire.
What happens if I am not home to receive a delivery?
We understand that you may not be home at the time of delivery selected at check out. If you are unable to be home please follow the text prompts on day of delivery to let us know. If no payment is required, you may have the option to have the delivery left with your expressed permission.
How often can I order?
Think of us as an online grocer! You can order as many times a week as you'd like. Most of our menu items can be delivered any day of the week based on zip code.
Crescent City Farmers Market boxes are only delivered on Tuesdays (if ordered by 5pm the Friday before) and the Growing Local Bags are only delivered on Fridays (If ordered by 5pm the night before).
Do you collect the boxes, jars and bags?
We currently do not collect boxes after delivery, however, we suggest reusing your box for compost, planter bases, crafts, or storage.
If you have a Growing Local Bag or jar, please feel free to leave these on your doorstep for us to collect and resuse.